Everyone is so courteous and they always hold the shopping basket for me while I pick food and take it to the car for me (Its a little awkward because Im a 62" male and the tiny girl behind the counter insists on carrying everything, its a nice touch though).
These people are cat fanatics and it shows in the way they care about your pet. My wife and I love the store and the staff. If you or someone you know has a cat that needs boarding, I highly recommend checking them out!
Linda, a licensed vet tech, has given me great suggestions not only in dealing with the diabetes and recommending products for Phoebe, but also discussing with me the foods I give our collies and making recommendations. Phoebe also gets twice daily 30 minute play times out of her condo and from the emails I received it sounds like she got lots of attention and love from the staff.probably more than she gets at home with our 6 animals! The boarding room is clean and modern and the kitty "condos" are spacious. During both trips I have gotten email updates 3 times a day to let me know how she is doing, sending me photos of her, and reporting her blood test readings. She knew I was concerned about leaving her and did everything needed to make me feel comfortable. Linda spent a lot of time with me prior to boarding making sure she understood the details of what was needed for Phoebe in terms of administering her insulin injections, when and how I wanted them to take periodic blood glucose tests, feeding, etc. Linda Sheer and her staff are wonderful to work with. Based on my experiences to date, I recommend them 100%. Gadot brought in the puppy and we offered to have the animal treated by our veterinarians at our expense, however she declined our offer and the animal died in her possession."Ī representative with the BBB said Pet City Houston is currently un-rated because the business has been in touch to resolve some complaints.I have now boarded my diabetic cat, Phoebe, at Nourish during three out of town trips. "Pet City Houston has been in business for over 30 years and we have provided many companion animals into homes in the Houston area. Pet City Houston declined an interview with FOX 26 but issued a statement in response. The couple said they were open to adopting and wished they had visited a shelter like BARC instead, where Gadot’s sister currently volunteers. We couldn’t believe this was a thing that actually happens,” Gadot said. Many consumers like us don’t know or are unaware of what’s going on in these pet stores. “The most disappointing thing was discovering that this was a pattern at Pet City Houston. Pet City Houston also currently has an overwhelmingly large number of 1-star reviews on Yelp. Turns out, there's been roughly two dozen complaints made to the Better Business Bureau with similar stories. That exchange fueled the couple to do some research, and launch a social media campaign to raise awareness. It’s not an inanimate object,” Davis said. “Because we have hearts, we believe trading a dog for another dog is simply unethical, it's not like we're trading in a pair of shoes for another pair of shoes. Instead, they were told no refunds could be issued as stated in the contract they signed, but were offered an exchange from the manager. He has really terrible pre-existing health issues that any vet would’ve seen based off his behavior,” Gadot said.įrom failing organs to a poor immune system- the news couldn't seem to get worse. “The vet told us that our puppy is not going to make it. However, after extensive blood work and tests, and thousands of dollars spent on doctors’ visits, Davis and Gadot found out their little Apollo was terminally ill. Initial test results indicated that Apollo tested negative for the often deadly and contagious virus, Parvo. Hours after taking him to his new home, the couple says Apollo wouldn't stop throwing up, so they rushed him to a nearby vet. He had napped and then he started vomiting,” Gadot said. And I was a little bit worried because I was like I really thought he would wake up by now. “It had 3.6 stars and it had most overwhelmingly, positive reviews,” Gadot said. The couple said they were convinced it was meant to be.